Job openings

Customer Advisor Staff Member German

Customer Advisor Staff Member French

24-40 hours a week

Job description

A lot of our customer's contact takes place during or after their purchase. As a Customer Advisor staff member, you will be the first point of contact for these customers. You answer customer's questions by email, Facebook, telephone and live-chat. You prepare new orders and settle existing orders. You understand the expectations of the customer and give advice on the making of decisions by giving the correct information about our products. Moreover, you maintain close contact with couriers, our buying and shipping department and financial administration.

VapoShop has an open and informal structure. You are part of a self-managing team which requires a lot of responsibility and input. You are asked to actively help think about improvements of procedures, communication and the overall functioning of the department.

Who are we looking for?

Of course, we expect that you are good at what you do. But besides that, we feel that it is just as important to have a match with you as a person. You are the person that faces challenges with an open and positive mind. You love your work and you radiate that to our valued customers and your colleagues. You feel at home in our free and open company structure and you are not shy to take initiative because you know that we value your opinion and experience.

About VapoShop

VapoShop is Europe’s # 1 online vaporizer supplier with a distribution centre in Amsterdam. We have over 8 years of experience in selling high-quality vaporizers. We are committed to offer only the best portable and home vaporizers, including replacement parts and useful accessories.

Vaporizing is the term for heating herbs, oils or flowers to a temperature whereby the active ingredients are released as a vapour. VapoShop strongly believes in the benefits of vaporizing and we focus all our efforts on presenting vaporizers as common household objects, without any stigma. We believe this technology should be accessible to everyone, whether for medicinal or recreational use.

Requirements

  • You are fluent in German and English if you apply for the position of Customer Advisor staff member German
  • You are fluent in French and English if you apply for the position of Customer Advisor staff member French
  • You possess a Higher Vocational Education level of thinking and the necessary relevant work experience with customer support
  • You possess excellent command of English and French or/ and German, both in speech and writing
  • You have an interest in or knowledge about vaporizers or you are prepared to learn about them
  • You are a team player
  • You excel in customer satisfaction and communication
  • You are immune to stress, structured and you are able to prioritize
  • You possess a substantial problem-solving capacity and a sense of responsibility
  • You live in Amsterdam or its surroundings
     

What do we offer?

  • A weekly employment of 3-5 days, for one year with an option for extension.
  • A salary based on your age and experience
  • Working for a sociable international company that has English as the most spoken language
  • Working in a team that is driven with a diversity of nationalities and a strong sense of togetherness
  • Personal development through courses and workshops
  • Social activities like yoga or movie nights, which we regularly organize

 

Interested?

Do you want to work at VapoShop? Send your CV with a motivation to Michele van der Zande: michele@vaposhop.com

No agency calls.

 

.

 

Vérification de l'âge

Vous devez avoir au moins 18 ans pour visiter le site VapoShop.